Frequently Asked Questions

FantasyPro is fundamentally a skill-based platform where success depends on your knowledge, research, and strategic decision-making abilities. Players need to analyze statistics, performance metrics, and various other factors to make informed decisions. Unlike games of chance, your success rate improves with knowledge and experience.

Yes, FantasyPro is legal in most Indian states as it's a skill-based platform. However, please note that fantasy sports are restricted in some states. We recommend checking your local regulations before participating. Users from restricted states are not permitted to participate in contests.

FantasyPro is strictly for users aged 18 years and above. We maintain a strict age verification process to ensure compliance with this requirement. Users must provide valid age proof during the KYC process.

FantasyPro offers multiple sports including Cricket, Football, Basketball, and Kabaddi. Each sport has its own set of contests and unique scoring systems designed to test your knowledge and strategic skills.

We maintain fairness through multiple measures: strict verification processes, automated systems to detect unfair practices, regular audits of user activity, and transparent scoring systems. All contests are monitored in real-time to ensure fair play.

We accept various payment methods including UPI, credit/debit cards, net banking, and popular digital wallets. All transactions are secured with industry-standard encryption to ensure your financial safety.

Creating your team involves selecting players within a credit budget while following team composition rules. You'll need to analyze player statistics, recent form, and match conditions to make strategic selections.

Points are calculated based on the actual performance of players in real matches. Different actions earn different points according to our transparent scoring system, which is available in the game rules section.

No, team modifications are not allowed once a contest begins. This ensures fair play and maintains the integrity of the competition.

We offer various contest formats including head-to-head, leagues, and tournaments. Each format has its own entry requirements and prize structure.

If a match is cancelled or postponed, all related contests are either rescheduled or cancelled with full refunds to participants. We follow a transparent policy to handle such situations and ensure fair treatment of all users.

Team captains receive 2x points for their performance, while vice-captains receive 1.5x points. This multiplier applies to all scoring actions performed by these players, making their selection crucial for your team's success.

Yes, we offer free practice contests where you can test your strategies without any entry fee. These contests are perfect for new users to understand the platform and improve their skills before joining competitive contests.

Account verification requires submitting valid government ID proof and completing our KYC process. This ensures platform security and compliance with regulations.

You can reset your password through the 'Forgot Password' option on the login page. A reset link will be sent to your registered email address.

No, multiple accounts are strictly prohibited. Each user is allowed only one account, and violations may result in account suspension.

Standard account verification typically takes 24-48 hours after submitting all required documents. For urgent verifications, you can contact our support team for expedited processing.

You can recover your username through the 'Forgot Username' option on the login page. Enter your registered email address, and we'll send you your username details.

You can update most profile information through the Profile Settings section. For critical changes like name or date of birth, you'll need to contact support with proper documentation.

We have implemented multiple measures to ensure fair play, including sophisticated algorithms to detect suspicious behavior, strict verification processes, and regular audits of user activity.

Currently, fantasy sports are restricted in Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, Telangana, and Tamil Nadu. Users from these states cannot participate in contests.

We follow strict data protection protocols and comply with all relevant privacy laws. Your personal information is encrypted and securely stored.

For KYC verification, you need to provide: 1) A government-issued photo ID (Aadhaar, PAN, or Passport), 2) Proof of address if different from ID, and 3) A recent photograph. All documents should be clearly visible and valid.

We have a dedicated dispute resolution team that handles user concerns. All disputes are reviewed within 48 hours, and decisions are made based on platform policies and available evidence.

Withdrawals are processed after verifying the source of funds and completing KYC requirements. The minimum withdrawal amount is set according to current platform policies, and processing typically takes 24-72 hours.

Our platform is accessible through both Android and iOS mobile apps, as well as through web browsers on desktop and mobile devices.

The app can be updated through your device's app store. We recommend enabling auto-updates to ensure you always have the latest version.

Try clearing the app cache, ensuring you have the latest version, and checking your internet connection. If issues persist, contact our support team.

To improve app performance: 1) Keep your app updated to the latest version, 2) Clear cache regularly, 3) Ensure sufficient device storage, and 4) Maintain a stable internet connection.

Yes, all user data including team selections, contest history, and account details are automatically backed up on our secure servers. You can access your data anytime by logging into your account.

For Android: OS version 5.0 or higher with 2GB RAM minimum. For iOS: iPhone 6s or newer running iOS 12 or higher. For web browsers: Latest versions of Chrome, Firefox, Safari, or Edge.

You can reach our support team through the in-app help section, email at [email protected], or phone at our toll-free number. We provide 24/7 customer support.

We aim to respond to all support tickets within 24 hours. Priority issues are handled more quickly, often within a few hours.

Yes, live chat support is available through our app and website during business hours (9 AM to 8 PM IST).

You can track your support ticket through the 'My Tickets' section in your account dashboard. Each ticket has a unique ID and status indicator showing its current progress.

Yes, we provide extensive self-help resources including video tutorials, user guides, and a comprehensive knowledge base. These resources are regularly updated with new information.

You can provide feedback through the app's feedback section, email us at [email protected], or use the feedback form on our website. We value user suggestions and actively implement relevant feedback.